TERMS AND CONDITIONS

The Happy Puzzle Company Ltd. is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at: enquiries@happypuzzle.co.uk 

Making a purchase

Making a purchase could not be easier. Just browse our online shop and add any items that you wish to buy into the shopping basket. After you have finished your selection, click on 'checkout' and you will be asked for a few details that we will need in order to be able to complete the order. We accept credit and debit card payment. If you are shopping from outside the UK, place your order and your credit card company will convert the transaction cost into your own currency. When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. 

Shipping And Handling

Our standard UK P&P is £3.95. Delivery is FREE on orders over £60. (If any promotional code or discount takes the order value below £60 then postage will be added to the order)

Standard UK delivery times are 5 to 7 working days for personal orders (although this is usually much quicker). For school orders please allow 10 days for delivery. Orders are sent on a tracked courier service and can be tracked via the "My Account" function on the web site. 

For all orders please allow a maximum of 28 days for delivery on standard delivery.

A next day UK delivery service is available for a charge of £8.95. This is applicable for next day deliveries of all order values. Next day delivery orders are dispatched the same day if placed before 11.45pm on Monday to Friday. Orders placed after 12pm are dispatched the next working day. Orders placed before 11.45pm on a Friday will be delivered the following Monday (or Tuesday if placed after 12pm). Any orders placed on a bank holiday will be dispatched on the next working day

Should your item need to be pre-ordered, we will dispatch it for you once it has arrived in our warehouse. You are free to cancel the pre-ordered item anytime before dispatch.

Credit Card Security

When your order is placed on our website, credit card numbers are encrypted using 128 bit encryption. They are not held in clear text on our web site.

Email Offers & Competitions

Unless otherwise stated, our email promotions are for new orders only and cannot be used in conjunction with any other offer or voucher. The Happy Puzzle Company has the right to change or cancel the offer without notice. In the case of a free produce with a spend over a certain amount, this amount is after any discount is applied. This excludes the cost of postage. If any returns mean the value falls below the advertised amount, then The Happy Puzzle Company reserves the right to charge for the free item. 

Unless otherwise stated, all of social media competitions and giveaways run across all our social platforms, and winners are chosen at random. The Happy Puzzle Company reserves thr right to change or cancel any giveaway or competition without notice. The Happy Puzzle Comapny and its employees make the final decision on all competitions and giveaways. 

The Genius Square Online

By signing up to play The Genius Square online, we reserve the right under legitimate interest to use your data to enable us to send you emails with information about our goods and services that we believe may be of interest to you. This includes multiple profiles such as The Happy Puzzle Company, Mad4Jigsaws and The Jigsaw Club, all of which form part of The Happy Puzzle Company

You have the right to withdraw from or amend the receipt of direct marketing communications from one, or all of the mailing profiles if done individually. If you would like to do this then simply contact the Data Controller and let us know. If you do decide to do this then you will miss out on news of the fantastic offers that we would like to make you aware of.

Contacting Us

If you need to reach us, please email us on enquiries@happypuzzle.co.uk, alternatively you can call on 020 8953 4484 or fax us on 0844 848 2821 (International +44 20 8953 4484) or write to us at The Happy Puzzle Company, PO Box 586, Elstree, Herts, WD6 3XY.  Please note that our Customer Services department is open between 9am and 5.30pm from Monday to Thursday, and between 8am and 4.30pm on a Friday. Outside of these hours you will be able to leave a message and we will contact you once we reopen.

Our 0844 numbers cost 7p per minute plus your phone company's access charge. Other networks may charge differently and mobile networks usually charge more.

Privacy Policy

Cookies are used on this shopping site to keep track of the contents of your shopping basket, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. 

Returns Policy

Unless otherwise stated, we offer a full money back guarantee if goods are returned within 28 days of receipt. We make a deduction from the reimbursement for the loss in value of any good supplied, if the loss is the result of unnecessary handling by you, defined as going beyond the sort of handling that might be reasonably allowed in a shop. The description of all products is clear on the box and there should be no need to remove protective packaging, such as cellophane wraps, which are in place to ensure products we supply to children are not subjected to tampering and hence removal will mean products cannot safely be resold and will result in no monies being refunded. If in doubt, please call our Customer Services team. We regret that unless the goods are faulty or not as described, we are unable to refund postage and packaging costs. Please note that returns are entirely the customer's responsibility. We will make the reimbursement no later than 14 days after the day we receive back from you any goods supplied. 

We strongly suggest that you insure against loss. We regret that we cannot be held responsible for returned goods that are damaged en route, or that do not arrive back. Postage will only be refunded in the case of damaged or faulty goods. Please note that any errors or omissions from an order must be reported within seven days of receipt of the items. Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334. Payment on our web shop can be made by credit or debit card or via Pay Pal. You may also telephone to place an order or send your order together with a cheque or postal order made payable to the 'The Happy Puzzle Company Ltd'.